Terms of service

Last Updated: March 26, 2026

These Terms of Service ("Terms") govern your access to and use of the IdealZero website, products, software, mobile applications, firmware, cloud services, subscriptions, and related services (collectively, the "Services") provided by IdealZero Technology Co., Ltd. ("IdealZero," "Company," "we," "our," or "us").

By accessing or using our website, creating an account, purchasing a product, subscribing to a service, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

Additional policies, including our Privacy Policy, Return & Refund Policy, Warranty Policy, and any applicable End User License Agreement ("EULA"), as updated from time to time, are incorporated into these Terms by reference where applicable.

1. Eligibility & User Accounts

You must be at least the age of majority in your jurisdiction, or have the consent of a parent or legal guardian where permitted by law, to use our Services.

If you create an account, you agree to:

  • provide accurate and current information;
  • keep your login credentials secure;
  • promptly update any account information;
  • notify us immediately of any unauthorized access.

You are responsible for all activities conducted through your account.

We may suspend or terminate your account, cancel orders, or restrict access if we reasonably believe you have violated these Terms, engaged in fraud, misused the Services, or created legal or security risks.

Certain Products and Services may not be available in all countries or regions. You are responsible for complying with all applicable local laws.

2. Products, Orders & Payments

We strive to present accurate product descriptions, specifications, pricing, images, and availability. However, occasional errors may occur, and we reserve the right to correct inaccuracies, modify information, limit quantities, refuse orders, or discontinue products without prior notice.

If we cancel an order after payment has been processed, we will refund the amount paid to the original payment method.

Some products require compatible hardware, mobile devices, internet access, firmware updates, subscriptions, or other technical requirements to provide full functionality. Certain features, cloud services, AI capabilities, or integrations may vary by product model, firmware version, subscription plan, geographic region, or applicable law.

You agree to provide complete and accurate billing, shipping, and payment information and to keep such information current. We may refuse or delay any order that appears inaccurate, fraudulent, unauthorized, or inconsistent with these Terms.

You authorize us and our payment providers to charge your selected payment method for purchases, subscriptions, taxes, shipping charges, and other applicable fees.

We reserve the right to limit quantities, refuse service, refuse or cancel orders, or otherwise restrict purchases where permitted by applicable law.

3. Returns, Subscriptions & Software

Our Return & Refund Policy forms part of these Terms and governs all eligible returns and refunds. Unless otherwise stated, eligible products may be returned within the applicable return period described in that policy. Our Warranty Policy may also apply.

Certain Services may be offered on a recurring subscription basis. By subscribing, you authorize automatic renewal and recurring billing until you cancel your subscription before the end of the current billing period.

You may cancel your subscription at any time through your account settings or by contacting customer support. Cancellation will take effect at the end of the current billing period unless otherwise required by applicable law.

We may change subscription pricing or features upon reasonable prior notice where required by law. Failure to maintain a valid payment method may result in suspension or termination of subscription services.

IdealZero software, firmware, mobile applications, cloud services, and embedded technologies are licensed—not sold—to you for personal, non-commercial use. Except as permitted by applicable law, you may not copy, modify, distribute, reverse engineer, decompile, bypass security protections, or otherwise exploit any software or firmware.

To maintain product security, functionality, compatibility, or regulatory compliance, products may receive automatic or mandatory over-the-air ("OTA") software or firmware updates. Certain features may become unavailable if required updates are not installed.

4. Responsible Use of Products, AI & Privacy

IdealZero products are designed to assist responsible pet owners but do not replace responsible pet ownership or professional veterinary care.

You remain responsible for your pet's health, safety, nutrition, hygiene, welfare, and emergency care. AI-powered insights, behavior analysis, health monitoring, weight tracking, alerts, notifications, or similar features are provided solely for informational purposes and should not be relied upon as veterinary, medical, diagnostic, or emergency advice or services.

The accuracy of AI features and monitoring functions depends on many factors outside our control, including connectivity, lighting conditions, device placement, firmware versions, environmental conditions, and user configuration. We do not guarantee that any product will detect, predict, or prevent illness, injury, emergencies, or other events.

You should always follow product instructions, maintain products properly, use compatible accessories and consumables, and promptly respond to any alert or abnormal condition.

Products equipped with cameras, microphones, or monitoring capabilities must be used in compliance with all applicable privacy, surveillance, and recording laws. You are responsible for obtaining any required consent before recording or monitoring any individual where required by law. We are not responsible for any unlawful or unauthorized use of monitoring features.

5. Intellectual Property & User Conduct

All content, software, firmware, technology, trademarks, logos, graphics, product designs, documentation, and other materials provided through the Services are owned by IdealZero or its licensors and are protected by applicable intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, lawful, and non-commercial purposes only. No ownership rights are transferred.

You agree not to:

  • violate any applicable law;
  • misuse or interfere with the Services or our systems;
  • access the Services through unauthorized automated means;
  • upload malware or harmful code;
  • reverse engineer or circumvent security measures;
  • infringe intellectual property rights;
  • submit false or misleading information;
  • use the Services to harm people, animals, or property;
  • misuse another person's account or personal information;
  • violate applicable export control or economic sanctions laws;
  • interfere with another user's access to or use of the Services.

We reserve the right to investigate suspected violations and suspend or terminate accounts, orders, subscriptions, or access to the Services where appropriate.

6. User Content

You retain ownership of any reviews, comments, photos, videos, feedback, or other content ("User Content") you submit through the Services.

By submitting User Content, you grant IdealZero a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use such content for operating, improving, marketing, and promoting our products and Services.

You represent that you own or have the necessary rights to submit the User Content, that it does not violate any law or third-party rights, and that you have obtained any required permissions from identifiable individuals appearing in the content.

We may, but are not obligated to, review, remove, refuse, or moderate User Content at our sole discretion.

7. Third-Party Services

The Services may integrate with or rely upon third-party products, applications, payment processors, cloud providers, shipping carriers, smart home platforms, analytics providers, or other external services.

Your use of any third-party service is governed solely by that provider's terms and privacy policies. We do not control, endorse, or guarantee any third-party products or services and are not responsible for their availability, performance, security, pricing, or data practices.

Internet connectivity, mobile carrier services, and third-party infrastructure are outside our control and may affect the availability or functionality of certain features. We may also modify, suspend, or discontinue any integration or Service at any time where reasonably necessary.

We shall not be liable for any delay, interruption, or failure to provide the Services resulting from events beyond our reasonable control, including natural disasters, internet or telecommunications failures, cyberattacks, labor disputes, government actions, pandemics, power outages, or failures of third-party providers.

8. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services, products, software, firmware, mobile applications, AI features, cloud services, and all related content are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, or statutory.

We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, uninterrupted availability, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, secure, error-free, or compatible with every device or environment, or that AI-generated insights, monitoring features, alerts, or notifications will be accurate, complete, timely, or suitable for veterinary, medical, or emergency decision-making.

Nothing in these Terms limits any non-waivable consumer rights or any rights available under our Warranty Policy.

9. Limitation of Liability

To the fullest extent permitted by applicable law, IdealZero and its affiliates, officers, directors, employees, licensors, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, goodwill, business interruption, or losses relating to animals, monitoring failures, delayed alerts, or service interruptions, regardless of the legal theory asserted.

Our total aggregate liability arising out of or relating to the Services shall not exceed the greater of (a) the amount you paid to us for the applicable product or Service during the twelve (12) months preceding the claim, or (b) US$100.

Some jurisdictions do not permit certain liability limitations. In those jurisdictions, our liability shall be limited only to the maximum extent permitted by applicable law.

10. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless IdealZero, its affiliates, officers, directors, employees, contractors, licensors, and service providers from any third-party claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • your violation of these Terms or applicable law;
  • your misuse of the Services or products;
  • your User Content;
  • your infringement of any third-party rights;
  • your failure to comply with product instructions or applicable privacy, animal welfare, or consumer protection laws;
  • your unauthorized or fraudulent use of your account or payment methods.

We reserve the right to assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate with our defense.

11. Suspension & Termination

We may suspend, restrict, or terminate your account, subscriptions, or access to the Services at any time if we reasonably believe that you have violated these Terms, failed to make required payments, engaged in fraudulent, abusive, or unlawful conduct, created security or legal risks, or where necessary to protect the Company, other users, or comply with applicable law.

You may stop using the Services at any time and may cancel your account or subscriptions by following the applicable account procedures or contacting customer support. Cancellation does not entitle you to a refund except as expressly provided in our Return & Refund Policy, subscription terms, or applicable law.

Any provisions relating to intellectual property, payments, warranty disclaimers, limitation of liability, indemnification, dispute resolution, and other provisions that by their nature should survive shall remain effective following termination.

12. Dispute Resolution & Arbitration

Please read this Section carefully, as it affects your legal rights.

To the fullest extent permitted by law, any dispute arising out of or relating to these Terms or the Services shall first be submitted to us for good-faith informal resolution. If the dispute cannot be resolved within thirty (30) days, either party may submit the dispute to binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.

Arbitration shall be conducted on an individual basis only. To the fullest extent permitted by law, both parties waive any right to participate in class actions, collective actions, representative proceedings, or jury trials.

You may opt out of this arbitration agreement by providing written notice within thirty (30) days after first accepting these Terms.

Nothing in this Section limits any non-waivable consumer rights or your ability to bring an eligible claim in small claims court where permitted by applicable law.

13. Governing Law

These Terms and any dispute arising out of or relating to the Services shall be governed by the laws of the State of Texas, without regard to its conflict of law principles. Subject to the arbitration provisions above, the state and federal courts located in Texas shall have exclusive jurisdiction over any matter not subject to arbitration.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, Services, business practices, or legal requirements.

When required by applicable law, we will provide reasonable notice of material changes by updating the "Last Updated" date, posting notice on the Site, sending an email, or using other appropriate communication methods.

Your continued use of the Services after revised Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of the Services.

15. Miscellaneous

Electronic communications, including emails, account notifications, in-app messages, and other electronic records, satisfy any legal requirement that communications be in writing.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be enforced to the maximum extent permitted by law.

These Terms, together with our Privacy Policy, Return & Refund Policy, Warranty Policy, and any applicable EULA, constitute the entire agreement between you and IdealZero regarding the Services and supersede all prior or contemporaneous agreements relating to the same subject matter.

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Nothing in these Terms creates any partnership, agency, joint venture, employment, or fiduciary relationship between you and IdealZero.

16. Contact Information

If you have any questions regarding these Terms or the Services, please contact us:

IdealZero Technology Co., Ltd.

Email: support@idealzero.com

Website: https://www.idealzero.com

17. Consumer Rights

Nothing in these Terms excludes, restricts, or limits any rights or remedies that cannot be excluded under applicable consumer protection laws. Where local law grants you additional rights, those rights shall prevail to the extent required by law.