B1 is designed for everyone — from multi-cat households to pregnant women and seniors. It's built to meet a wide range of needs.

B1 redefines the automatic litter box across three core dimensions:
1. Physical-level safety (Patented U-Shaped Chute— structurally prevents entrapment)
2. Tool-free full disassembly — the world's first fully washable unit
3. In-chamber panoramic AI camera for health monitoring
This isn't feature stacking. It's a ground-up redesign.
View detailed product comparison >

After your cat leaves, B1 automatically starts:
① The drum rotates to sift and separate clumps from clean litter;
② Waste drops into the waste drawer, the litter chamber resets and levels the litter, then the waste drawer seals shut — no human intervention needed.
Learn More>

Absolutely. B1 features a patented U-shaped chute that provides mechanical-grade safety.
Unlike traditional boxes that rely solely on sensors, its physical structure naturally prevents a cat (over 3.3 lbs/ 1.0 kg) from entering the waste bin during a cleaning cycle.
Backed by a secondary sensor array, it delivers dual, foolproof protection—safety means entrapment is physically impossible.

B1 uses a four-layer odor elimination system that targets odors at the source rather than masking them:
① Fresh-Air Circulation: Reduces humidity and inhibits bacterial growth.
② Green Tea Deodorizing Block: Absorbs residual odor molecules.
③ Fur-Strip Gasket: Seals the gaps to prevent odor leakage.
④ Pull-Seal Waste Bag: Provides a final lockdown when disposing of waste.

Up to 35 dB — equivalent to a soft whisper in a quiet room at night.
Lab tests show 99% of cats show no reaction to this volume.
You can run it right outside the bedroom without disturbing people or startling your cat.

Yes. B1 is designed for multi-cat households and comfortably supports 2–3 cats. Its 12L waste drawer typically lasts up to 5 days, while the built-in AI camera can recognize up to 10 individual cats.
For homes with more than three cats, we recommend using two units.

B1 is designed for cats weighing 2.2–33 lbs (1.0 kg–15 kg), from small breeds to medium-to-large cats like Maine Coons.
Kittens under 2.2 lbs (1.0 kg) will trigger the protection mode, which automatically disables auto-cleaning. During this period, you can use the manual button on the unit or trigger a clean remotely via the app — until they grow bigger.

Keeping litter filled up to the MAX line effectively prevents sticking.
B1's litter chamber features a fully enclosed, ultra-smooth interior — urine doesn't absorb in, and waste doesn't stick. A rinse cleans it right off. This is a world-first design, with a patent application filed.

No proprietary supplies needed. Any standard liners larger than 640×350 mm will work.
B1 works with most clumping clay, cassava, fine tofu, and mixed litters. (Tofu pellets must be ≤ 2 mm in diameter and ≤ 8 mm in length).

Yes, it can be placed on carpet or pushed against a wall without affecting sensor accuracy.
However, the floor surface must be level — uneven placement can affect weighing accuracy and your cat's comfort while using the unit.

B1 must be plugged in. It comes with a 1.8 m adapter (12V, 1.5A).
Always use the original adapter to avoid incompatibility and potential damage to the unit.

B1 stops immediately. Multiple sensors and the AI camera monitor for any living being approaching the unit — once triggered, the machine halts and the drum returns to its home position.
If it cannot return to position within a timeout, the system automatically locks itself for safety and waits for manual intervention.

When the sensors and AI camera both detect a cat inside the chamber, the machine stops immediately.
Even if both fail simultaneously, the Patented Dual-Floor Waste Chute physically cannot close — this is mechanical-level safety that doesn't rely on electronics or software, and has no failure mode. Your cat is protected.

Most cats adapt to the IdealZero B1 within a few days.
To make the transition easier, we've created a Cat Adaptation Guide based on real customer experiences and veterinary recommendations.
If your cat still doesn't adjust after following the guide, you're covered by our 90-Day Home Trial.

Choose a quiet corner where your cat feels safe — any level indoor surface works, whether against a wall or on carpet.
If you have an existing litter box, placing B1 next to it initially helps your cat adapt faster.
Avoid placing it near washing machines, dryers, or dehumidifiers — constant noise from those appliances can cause your cat to avoid the box.

From unboxing to your first auto-clean cycle, just three steps:
① Assemble: Follow the included setup guide to assemble the unit in approximately 5 minutes.
② Connect: Download the IdealZero App, power on the B1, and connect to your home Wi-Fi (5 GHz supported).
③ Fill: Once the initial calibration finishes, just pour in the cat litter and you're ready to go.

For a single cat, approximately every 15 days. For 2–3 cats, approximately every 4–5 days.
The large 12L waste drawer is designed to minimize how often you need to deal with it. The app will notify you before it gets full.
*In hot summer months, we recommend emptying every 3–4 days (unless traveling) to prevent waste from sitting too long.

Waste drawer liners: replace each time you empty the waste drawer.
Odor-eliminating cubes: set your preferred deodorization frequency and duration directly in the app. One cube lasts about 30–60 days depending on your usage settings, and should be replaced once depleted.

All components except the main unit can be fully submerged and rinsed. The main unit cannot be submerged — it is IPX4 rated, so the exterior can be wiped down with a damp cloth (keep the power port dry).

Depending on usage, we recommend a deep clean every 1–3 months to give your cat the cleanest possible experience.
The entire process takes about 5 minutes with no tools required — LEGO-style disassembly, rinse and dry, reassemble and you're done.

Internet outage: B1 continues running normally. Auto-cleaning and safety sensors are unaffected. Data syncs to the app automatically once connectivity is restored.
Power outage: The unit stops running, but the litter chamber entrance remains physically open at all times, so your cat can freely enter and exit as normal. Once power is restored, the unit automatically resumes cleaning.

We offer three cleaning modes: Quick Clean, Deep Clean, and Soft Stool Mode — choose based on your cat's needs.
In Quick Mode, you can customize the cleaning delay. Reference settings:
Shorter (3 min): Prioritizes odor control — best for odor-sensitive households.
Longer (15+ min): Allows clumps to firm up fully for better clean results — ideal for cats with high urine output.
If you notice clumps sticking to the walls, do a full deep clean first, then increase the delay time.

Once the unit is connected to the app, you'll be able to see the specific issue and recommended solution directly in the app.
If the suggested solutions don't restore normal operation, there may be a hardware fault. Please contact support: support@idealzero.com

Yes. The anti-scatter fence included with the unit effectively reduces litter being kicked out by your cat.
We also recommend pairing B1 with the dedicated litter ramp, which further reduces litter carried out on your cat's paws.

The app sends push notifications in advance — you'll be alerted when the waste
drawer is approaching capacity, and reminded to top up litter when it drops below the recommended MIN line.
We recommend keeping litter filled to the MAX line to minimize sticking and reduce how often you need to do a deep clean.

Not currently, but the app will remind you to add litter manually when the level gets low.

Yes. We offer a 90-Day Home Trial — if your cat simply won't use it, contact support at support@idealzero.com within 90 days of receiving your order to start a return. You'll only be responsible for the return shipping cost.
Before returning, we encourage you to try our Cat Adaptation Guide — it resolves most cases.

What is the warranty period for B1?
A: 1-year warranty. Manufacturing defects within the warranty period are covered with free repair or replacement.
View warranty details>

Add your answer here.

No, you can absolutely check out as a guest.
However, we recommend taking 30 seconds to create an account (all it takes is a quick email verification code). With an account, you can:
-Manage all your orders in one place and download electronic invoices.
-Track the real-time shipping status of your current packages.

① Enter your email address
② Enter the verification code sent to you
No password required — login is always completed via email verification code.

We use passwordless login — every time you sign in, you verify via email code. No passwords to remember or change.
To update your registered email address, please contact support and we'll process it within 2 business days: support@idealzero.com

Orders placed on business days ship within 48 hours. Orders placed on weekends or holidays are processed on the next business day.
We have warehouses on both the East and West coasts. The system automatically routes your order to the nearest warehouse. Most orders arrive within 7–15 business days.
Once your order ships, you'll receive a tracking email. If you ordered multiple items, they may ship separately — each package will have its own tracking number.

Your tracking number will be automatically sent to your registered email once the order ships. Click the link to check real-time delivery status.
If you ordered multiple items, they may ship in separate packages — each will have its own tracking number sent to your inbox.

Yes, but only before the order ships. Email support@idealzero.com with your order number and the correct address, and we'll do our best to update it before shipment.
Once an order has shipped, the address cannot be changed — please double-check your delivery info as soon as possible after placing your order.

You can try by contacting support@idealzero.com before the order ships, but changes are not guaranteed (once an order enters fulfillment, it may no longer be modifiable).
If changes can't be made, you can return the items after receiving them.

Refunds are based on the amount you actually paid.
-Discount codes: The refund reflects the discounted amount paid. Discount codes will not be reissued.
-Store credit applied: The portion paid with store credit is returned to your account balance; the cash portion is refunded to your original payment method.
The exact amount will be specified in your refund confirmation email.

You can request a cancellation within 24 hours of placing the order, provided it hasn't shipped yet. Contact us at: support@idealzero.com
After 24 hours or once the order has shipped, cancellation is no longer possible — you can return the item after receiving it.
View return & refund policy >

We currently ship to the contiguous 48 US states. Orders over $49.9 qualify for free shipping; orders below that amount incur a flat $5.9 shipping fee.
The following locations are not currently serviceable — please check before placing an order:
· Alaska, Hawaii, Puerto Rico
· P.O. Boxes
· Military addresses (APO / FPO / DPO)
Please provide a physical street address at checkout to ensure smooth delivery.

We currently do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
Please provide a physical street address at checkout to ensure your order can be delivered.

We primarily ship via UPS, FedEx, and USPS. The carrier is automatically matched based on your delivery address and warehouse location.
You'll receive a shipping confirmation email with a tracking link once your order ships.

We're currently unable to accommodate delivery time requests. Carriers schedule their own routes and time windows cannot be pre-arranged.
If you're concerned about missing a delivery, consider shipping to a work address or a building with a concierge. You can also use your tracking number on the carrier's website to manage delivery preferences (available with some carriers).

Expedited shipping is not currently available. All orders ship via standard delivery with an estimated arrival of 7–15 business days.
If you have special timing needs, feel free to contact us and we'll do our best to help.

We currently ship only within the contiguous 48 US states. International shipping is not available at this time.
*International shipping is in the works. Subscribe to our newsletter to be the first to know when it launches.

Yes. During peak holidays (Thanksgiving, Black Friday/Cyber Monday, Christmas, New Year's, etc.), carrier capacity is limited and actual delivery times may be 3–5 business days longer than usual.
We recommend placing orders with extra lead time during peak seasons. We'll post updates on our website and notify subscribers by email in advance.

Multiple items may ship in separate packages, each with its own tracking number sent to your inbox.
After receiving the first package, please allow 1–2 additional business days for remaining packages to arrive.
If items don't arrive within the expected window, contact us at: support@idealzero.com

Please contact us within 48 hours of receiving your order and provide:
① Your order number
② Photos of the damaged areas
Once confirmed, we'll prioritize sending a replacement or issuing a full refund. Return shipping for damaged items is covered by us.
Contact: support@idealzero.com

If tracking hasn't updated in more than 5 business days, or the estimated delivery date has passed without delivery, please contact us at support@idealzero.com.
Include your order number and we'll investigate with the carrier and follow up within 2–5 business days.
If the package is confirmed lost, we'll arrange a replacement or issue a full refund.

Please go through the following steps first:
① Check your doorstep, mailbox, with neighbors, or other common drop-off spots
② Confirm your shipping address was entered correctly
③ Ask household members if they may have received it
If you've checked all of the above and still can't locate the package, please contact us within 2 business days of the ""Delivered"" notification, with your order number. We'll investigate with the carrier.
If the package is confirmed lost, we'll arrange a replacement or full refund.
Contact: support@idealzero.com

Warranty coverage begins from the initial purchase date:
- B1 main unit: 1 year
- Litter Trapping Step: 1 year
- Consumables (litter, deodorizing refills, waste bags): not covered under warranty

Contact support with the following information:
- Proof of purchase: order number or screenshot of your order confirmation, clearly showing the purchase date and model.
- Serial number (SN): located near the power port on the B1 unit, or viewable in the IdealZero App.
- Issue description: a brief description of the problem — photos or a short video are helpful.
We'll respond within 2 business days.

We don't offer on-site repair, but if your unit has a defect within the warranty period, you won't need to fix it yourself — we'll send a replacement unit or replacement parts at no cost.
If your unit is out of warranty, contact us anyway and we'll help assess the best solution.

If your unit is past the warranty period, you're still welcome to contact us. We'll help evaluate whether a paid parts replacement or another solution is available.

Warranty for a replacement unit is calculated from the original purchase date — it does not reset. For example, if your unit is replaced at month 6, the replacement still has 6 months remaining on the original 1-year warranty.

For replacements due to product defects within the warranty period, we cover both inbound and outbound shipping — no additional cost to you.
For non-defect situations (e.g., damage caused by misuse), shipping costs may differ. The support team will confirm this on a case-by-case basis.

No, the warranty is valid only for the original purchaser and cannot be assigned or transferred.

The warranty covers manufacturing defects that arise during the warranty period.
The following are not covered: damage caused by misuse or accidents; normal wear and tear on accessories and consumables; and minor air leaks in vacuum-sealed litter bags caused by normal shipping vibration (not a product defect).
View full warranty policy >

We offer a 90-Day Home Trial for B1. If you or your pet aren't happy with it, simply return it for a full refund.
Return process — three steps:
① Contact support to obtain an RMA number: support@idealzero.com
② Return the cleaned B1 in its original packaging (return shipping is the customer's responsibility)
③ Once we receive and verify the return, a refund will be issued to your original payment method within 5–7 business days.
View full return policy >

Yes. Packages returned without an RMA number cannot be processed — please obtain one before shipping your return.
Email support@idealzero.com with your order number and reason for return. We'll issue an RMA number and provide the return address and shipping instructions.

It depends on the reason for return:
· 90-day Home Trial: return shipping is the customer's responsibility
· Product defect return: shipping is covered by us
· Wrong item received: shipping is covered by us
If you're unsure who covers shipping in your situation, contact support and we'll confirm.

The return address will be provided by support when you obtain your RMA number. Please do not ship your return without first getting the address — the destination may vary based on your location, as we'll assign the nearest warehouse.
Packages returned without an RMA number cannot be processed.

Once we receive and verify your return, the refund will be issued to your original payment account within 5–7 business days.
Please note: original shipping fees are non-refundable. If your refund hasn't posted after 10 business days, first check the transaction ID in your refund confirmation email, then contact your bank to track the transaction — or reach out to us directly for assistance.

Once a refund notification is sent, it typically takes 3–10 business days for the funds to appear in your account — this is standard bank processing time.
If it's been more than 10 business days, please do the following:
① Confirm that the account details in the refund notification match your current account (refunds are always returned to the original payment method)
② Note the transaction ID from the notification and contact your bank to request a trace on the transaction
③ If your bank can't resolve it, contact us and we'll work through it together: support@idealzero.com

Yes. Please complete basic cleaning before sending it back: empty the litter chamber and waste drawer, and wipe down the exterior to remove dust and debris.
Please note: units returned in uncleaned condition will incur a reasonable cleaning fee (up to $70 per unit) deducted from your refund.

What is the return policy for non-B1 items?
Consumables and accessories (litter, deodorizing refills, waste bags) cannot be returned after opening.
To initiate a return, contact: support@idealzero.com